--- title: "Policies & animals" keywords: "cancellation policies, pet friendly, animals, accommodation, alentejo" seo_title: policies url: https://montedozambujeiro-hotel.guestcentric.net/en/hotel-policieshtml-hotel-policieshtml language: en is_homepage: false hotel: Monte do Zambujeiro city: Vila Nova de Milfontes country: Portugal phone: "+351 916 162 215" email: monte@montedozambujeiro.com --- [Brand logo](/en/) - [Houses & Suites](/en/hotel-rooms) - [Special Offers](/en/special-offers) - [Blog](/en/blog) - [Experiences](/en/experiences) - [Additional services](/en/hotel-addons.html) - [Events](/en/events) - [Location](/en/hotel-directions.html) - [en](/en/hotel-policieshtml-hotel-policieshtml) - [de](/de/hotel-policies.html) - [pt](/hotel-policies-pet-friendlyhtml) # Policies & animals ## Hotel policies: We are a hotel for **non smokers** . Smoking is only allowed outdoors. We are a family friendly hotel. **Extra beds:** 0-2 years : free (ask and always inform the hotel 24 hours in advance) 3-11: 20€/night 12: 40€/night ## Pet friendly: We are a pet-friendly hotel ( **upon request, subject to authorization and confirmation and** **fees** to be applied accordingly **(25€/animal/night).** Our 4-legged guests stay in the houses with the owners and have a blanket, 2 bowls and a welcome snack available. To keep everyone happy, we've created the following rules: - Dogs and Cats are not allowed in the common social areas, swimming pool, restaurant and breakfast area. - Avoid your animal barking as much as possible, and it is also not allowed to leave the animal more than 2 hours in the villa/house without supervision; - Owners must collect any "deposit" left by their pet; - Upon check-in, you will be asked to sign a liability waiver and a deposit of €300 will be required to cover any damages that may be detected by our housekeeper after check-out. **Maximum 2 per villa. It is not allowed in the suite area.** **Booking Policies:** **50%** charged on booking for **standard rates** **100%** billed in **non-refundable rates** ## Cancellations: **Standard rate:** 10 days before arrival - free cancellation less than 10 days - lose 50% deposit no-show - 100% will be charged **Non refundable:** 100% charged on booking and non-refundable ## General Policies **Hotel Policies:** We are a **non-smoking hotel** . Smoking is only allowed outdoors. We are a family friendly hotel. **Extra beds:** 0-2 years: free of charge (always request and inform the hotel 24 hours in advance) 3-11: 20€/night 12: 40€/night **Pet friendly:** We are a pet-friendly hotel ( **upon request, subject to authorization and confirmation and** **fees** to be applied **(25€/pet/night).** Our 4-legged guests stay in the houses with the owners and have a blanket, 2 bowls and a welcome snack at their disposal. To keep everyone happy, we've created the following rules: - Dogs and Cats are not allowed in the common social areas, swimming pool, restaurant and breakfast area. - Prevent your pet from barking as much as possible, and it is also not allowed to leave the animal for more than 2 hours in the villa/house without supervision; - Owners must collect any "deposit" left by their pet; - Upon check in, you will be asked to sign a liability waiver and a deposit of €300 will be required to cover any damages that may be detected by our housekeeper after check out. **Maximum 2 per villa. Not allowed in the suite area.** **Reservation policies:** **50%** charged on booking for **standard rates** **100%** charged on **non-refundable rates** **Cancellations:** **Standard rate:** 10 days before arrival - free cancellation less than 10 days - lose 50% deposit no-show - 100% will be charged **Not refundable:** 100% charged on booking and non-refundable - Check in time 3:30 PM - Check out time 11:00 AM - Children age 1 - 11 - Infants age under 1 - Pets allowed ## Privacy and Cookies Cookies and other similar technologies are an essential part of how our Platform works. The main goal of cookies is to make your browsing experience easier and more efficient and to improve our services and the Platform itself. Likewise, we use cookies to show you targeted advertising when you visit third-party websites and apps. Here, you will find all the information on the cookies we use. 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[Footer Logo](/en/) [Herdade do Zambujeiro - Monte do Zambujeiro Vila Nova de Milfontes, Alentejo 7630-014 Portugal](https://maps.google.com?q=Herdade+do+Zambujeiro+-+Monte+do+Zambujeiro,Vila+Nova+de+Milfontes,7630-014) [+351 916 162 215 National mobile network call](tel:+351916162215) [monte@montedozambujeiro.com](mailto:monte@montedozambujeiro.com) [![Powered by GuestCentric — Hotel Website & Booking Technology](https://static.guestcentric.net/cdn/wsbdev/wsbdev_bin/powered-gc.svg)](https://www.guestcentric.com/) --- ## Monte do Zambujeiro **Address:** Herdade do Zambujeiro - Monte do Zambujeiro, Vila Nova de Milfontes, 7630-014, Portugal **Phone:** +351 916 162 215 **Reservations:** +351916 347647 **Email:** [monte@montedozambujeiro.com](mailto:monte@montedozambujeiro.com)